It was a horrible experience, i have had a tooth taken out 12 and i didn’t react this like at all. I will never go to the dentist again. From the moment I arrived, I felt rushed and not properly listened to. At reception, I explained I was unsure if I was in the correct place, but instead of being reassured, I was told to provide my name and sign forms without explanation. I was explicitly told to “just sign” without being given the opportunity to read the document, which I found inappropriate. I was also told to take a picture of aftercare instructions rather than having them clearly explained. When I attempted to follow instructions, I was spoken to in a dismissive manner and asked “are u not understanding me” During the consultation, I made it clear that I could not understand the clinician due to their mask (he also had a very strong accent which is ok but still) . Instead of adapting their communication, I was told to “pay attention.” This made me feel uncomfortable and not properly informed. I was under the impression that I would be sedated for this procedure. Instead, I was told that sedation would involve a year long wait and was asked, “are you doing it or not,” which felt pressuring and did not allow me to make a calm, informed decision. During the procedure, I was not talked through what was happening, and when I reacted to pain, I felt that the response from staff was harsh rather than supportive. I have ADHD, and clear communication and reassurance are especially important for me in medical settings. I felt that no consideration or compassion was given. Overall, I felt dismissed, rushed, and distressed by this experience.I felt like i was being punished for something that wasn’t my fault, i didn’t tell my wisdom tooth to grow crooked it just did. This experience has significantly affected my confidence in seeking dental care.

I’ve been with Dr Mac at the clinic for many years and followed her here from her previous clinic. She’s been looking after our family’s teeth for more than 10 years and we all trust her implicitly. She’s is knowledgeable, kind and very gentle. Most recently she’s helped me with straightening out my teeth which are filmstar worthy now. Service at the clinic overall is great, can highly recommend everything about it.

Very efficient

Had a vaccine here, excellent friendly service with great communication though out

I recently had composite bonding done at this practice and I couldn’t be happier with the results. From start to finish, the whole experience was smooth, professional, and reassuring. The dentist took the time to explain the procedure clearly and made sure I was comfortable throughout. The attention to detail was excellent, and the final result looks incredibly natural—exactly what I was hoping for. The staff were friendly and welcoming, and the clinic itself was clean and well-organised. I felt completely at ease during my visit. Overall, I’m very pleased with the outcome and would highly recommend this practice to anyone considering cosmetic dental work.